Insured with foreign or international insurance?

All persons with international insurance are kindly requested to either email or present a valid insurance card or certificate to us before their first appointment.

Please be aware that together with all GP appointments, telephone consultations for follow-up medical issues such as laboratory and diagnostic test results are also billable


Direct billing agreements

To help simplify the billing process for you, we have negotiated direct billing agreements with Cigna Benelux (formerly Vanbreda), Cigna Global (Shell employees only), MSH (International Criminal Court employees only), Allianz (NATO and Iran Tribunal employees only), AXA PPP International (INTERNATIONAL IDEA-EUROPE only), European Health Insurance Card (EHIC) holders and AON student insurance ("Complete Policy" only).

Your insurance company should provide you with an overview of any bills they have paid to us on your behalf. Please settle any co-payments with us as soon as possible if you are not reimbursed in full by your insurance company.

Other international insurances

If your insurance company is not listed above, we ask that you please pay for your GP consultation on the day of your appointment.  Once paid, you can then forward the invoice to your insurance company for reimbursement.


Annual registration fee

Please be aware that an annual registration fee, renewable each year, may apply.  The registration fee or inschrijftarief is common in The Netherlands to cover the regular running costs associated with operating a medical practice.  The fee is usually reimbursed by insurance companies.  Please contact us via email or visit us in the Patient Relations Room if you would like further information.


No-show / Cancellation fees

We adhere to a strict 24-hour No-show / cancellation policy.  Therefore, please be aware that unless we receive at least 24 hours notice by emailing us, prior to the cancellation of an appointment with one of our medical professionals, you will receive an invoice and be charged a No-show / cancellation fee.