Privacy statement



The International Health Centre The Hague (IHCH) respects your privacy. We understand that your personal health information is very sensitive. We will not disclose your information to others unless you tell us to do so, or unless the law authorises or requires us to do so.

The law protects the privacy of the health information we create and obtain in providing our care and services to you. For example, your protected health information includes your symptoms, test results, diagnoses, and treatment, health information from other providers, as well as billing and payment information relating to these services. State law allows us to use and disclose your protected health information for purposes of treatment and health care operations. State law requires us to get your authorisation to disclose this information for payment purposes.

Examples of use and disclosures of protected health information for treatment, payment, and health operations

For treatment:

· Information obtained by a nurse, physician, psychologist or other member of our health care team will be recorded in your medical record and used to help decide what care may be right for you.

· We may also provide information to others providing you care. This will help them stay informed about your care.

For payment:

· We request payment from your health insurance plan/company. Health plans/companies may need information from us about your medical care. Information provided to health plans may include your diagnoses; procedures performed, or recommended care.

For health care operations:

· We use your medical records to assess quality and improve services.

· We may use and disclose medical records to review the qualifications and performance of our health care providers and to train our staff.

· We may contact you to remind you about appointments and give you information about treatment alternatives or other health-related benefits and services.

For marketing of IHCH and her daughter companies:

- We will never sell your data to third parties. IHCH will use your e-mail address to inform you on a regular basis about new medical services and relevant medical information, you can always ask us to remove your address from these mailing lists.

· We may use and disclose your information to conduct or arrange for services, including:

o Medical quality review by your health plan;
o Accounting, legal, risk management, and insurance services;
o Audit functions, including fraud and abuse detection and compliance programs.

Your health information rights

The health and billing records we create and store are the property of the practice/health care facility. The protected health information in it, however, generally belongs to you. You have a right to:

· Receive, read, and ask questions about this Notice;

· Ask us to restrict certain uses and disclosures. You must deliver this request in writing to us. We are not required to grant the request, but we will comply with any request granted;

· Request and receive from us a paper copy of the most current Notice of Privacy Practices for Protected Health Information ("Notice");

· Request that you be allowed to see and get a copy of your protected health information. You may make this request in writing. We have a form available for this type of request.

· Have us review a denial of access to your health information, except in certain circumstances;

· Ask us to change your health information. You may give us this request in writing. You may write a statement of disagreement if your request is denied. It will be stored in your medical record, and included with any release of your records.

· When you request, we will give you a list of disclosures of your health information. The list will not include disclosures to third party payers. You may receive this information without charge once every 12 months. We will notify you of the cost involved if you request this information more than once in 12 months.

· Ask that your health information be given to you by another means or at another location. Please sign, date, and give us your request in writing.

· Cancel prior authorisations to use or disclose health information by giving us a written revocation. Your revocation does not affect information that has already been released. It also does not affect any action taken before we have it. Sometimes, you cannot cancel an authorization if its purpose was to obtain insurance.

For help with these rights during normal business hours, please contact:
Nadia Jeremic, HRM / Quality Assurance, IHCH, Jan van Nassaustraat 125, 2596BS The Hague, Phone +31 (0) 70 306 5100, Fax +31 (0) 70 301 5101 E-mail

Our responsibilities

We are required to:

· Keep your protected health information private;

· Give you this Notice;

· Follow the terms of this Notice.

We have the right to change our practices regarding the protected health information we maintain. If we make changes, we will update this Notice. You may receive the most recent copy of this Notice by calling and asking for it or by visiting our Administration Department to pick one up.

To ask for help or complain

If you have questions, want more information, or want to report a problem about the handling of your protected health information, you may contact: Nadia Jeremic, Privacy Officer, IHCH, Jan van Nassaustraat 125, 2596BS The Hague, Phone +31 (0)70 306 5100, Fax +31 (0)70 306 5123 E-mail

If you believe your privacy rights have been violated, you may discuss your concerns with any staff member. You may also deliver a written complaint to Nadia Jeremic at IHCH. You may also file a complaint with the different organisations of our specialists.

Other disclosures and uses of protected health information

Notification of family and others

If you allow us, we may release health information about you to a friend or family member who is involved in your medical care.  We may also give information to someone who helps pay for your care.  We may tell your family or friends your condition and that you are in a hospital.  In addition, we may disclose health information about you to assist in disaster relief efforts.

You have the right to object to this use or disclosure of your information. If you object, we will not use or disclose it.

We may use and disclose your protected health information without your authorisation as follows:

· With medical researchers, if the research has been approved and has policies to protect the privacy of your health information. We may also share information with medical researchers preparing to conduct a research project.

· To funeral directors/coroners consistent with applicable law to allow them to carry out their duties.

· To organ procurement organisations (tissue donation and transplant) or persons who obtain, store, or transplant organs.

· To the Dutch Ministry of Health relating to problems with food, supplements, and products.

· To comply with workers' compensation laws, if you make a workers' compensation claim.

· For public health and safety purposes as allowed or required by law:

  • To prevent or reduce a serious, immediate threat to the health or safety of a person or the public;
  • To public health or legal authorities;
  • To protect public health and safety;
  • To prevent or control disease, injury, or disability;
  • To report vital statistics such as births or deaths

· To report suspected abuse or neglect to public authorities.

· To correctional institutions if you are in jail or prison, as necessary for your health and the health and safety of others.

· For law enforcement purposes such as when we receive a subpoena, court order, or other legal process, or you are the victim of a crime.

· For health and safety oversight activities. For example, we may share health information with the Department of Health.

· For disaster relief purposes. For example, we may share health information with disaster relief agencies to assist in notification of your condition to family or others.

· For work-related conditions that could affect employee health. For example, an employer may ask us to assess health risks on a job site.

· In the course of judicial/administrative proceedings at your request, or as directed by a subpoena or court order.

· For specialised government functions. For example, we may share information for national security purposes.

Other uses and disclosures of protected health information:

· Uses and disclosures not in this Notice will be made only as allowed or required by law or with your written authorization.


In order to protect the privacy of our patients and staff, there are rules in place on taking photos, filming and sound recordings. The rules below apply to patients and visitors.

•   You are allowed to take photos of and film yourself in the clinic, but no other patients or staff may be recognizable visually or audibly.

•   Please exercise restraint when taking photos of or filming others. If you wish to film somebody, please seek permission from that person first. Ensure that you also mention what you are intending to do with the photo or film.

•   If somebody is unable to give consent, then you may not take any photos of that person or film them. Neither are you allowed to take photos of or film children other then yours.

•   If you wish to share a photo or film on social media, for instance, please always ensure that no other people are visible in the background of your photo/film.

•   The use of hidden cameras is not permitted in the IHCH.

•   You are allowed to record a consultation with your physician, please inform him or her that you are doing so.


Naturally, you are entitled to let people know what you think of the IHCH via social media. In fact, we encourage you to do so! However, there are a few rules with regard to posting photos or films that you have taken/recorded in the IHCH and the use of social media:

With due regard for the above rules for taking photos, filming and sound recordings, always seek the prior consent of the people you wish to photograph or film. Ensure that you also mention what you intend to do with the photo or film.

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Effective Date: May 21st, 2018