Latest updates Corona/Covid-19 virus

Updated 12/05/2020 

To reflect the current government guidelines the IHCH has implemented new temporary measures in an effort to reduce the risk of transmission of COVID-19 to our patients and staff. Please check this page for regular updates regarding appointments and opening hours.

In accordance with the Dutch Health Authority protocols, if you have cold or flu-like symptoms please do not attend your appointment or come to the IHCH unless otherwise specified. If your symptoms are mild please stay at home and self-isolate until your symptoms have subsided. If you are concerned and would like to speak with a doctor about your questions or symptoms, please fill out our COVID-19 call back form. We will do our best to call you back within 2-3 hours.

If your symptoms are getting worse, and you are having shortness of breath, please call our GP center to speak to an assistant directly on 070 306 5111. Outside our opening hours contact the SMASH number for the Hague on 070 346 9669.

The IHCH has set up video-conferencing equipment and programs, together with hygienic shield barriers, to continue helping patients with their health and medical concerns. Patients who wish to make an appointment at the IHCH will first need to speak to an assitant or a doctor over the phone and an assessment will be made. Non-urgent appointments may also be done via phone or video conference call (where possible).

All patients with a GP or Policlinic appointment are required to wear a face mask 

 We strongly advise you not to postpone consultations for (amongst others):

  • Fever (> 38 C/ 100.4 F measured with thermometer) for more than 6-7 days for adults, and for more than 3 days for children.
  • Chest pain not related to upper airway complaints, palpitations
  • Ongoing infections
  • Scheduled children's vaccinations (0-4yrs) should be continued. The 9 years' immunisations (MMR and TdaP) and 12 years' HPV are to be postponed. The 12 years' Meningitis ACWY should be given
  • Skin conditions (rash/lumps/eczema etc): tele consultation via video/pictures
  • Pain, not improving with OTC self medication
  • Urinary tract infections/blood in urine, difficulty urinating
  • Unstable blood sugars in diabetics
  • Persistent gastrointestinal (gut) symptoms (Diarrhea /vomiting/ constipation), black stools, blood in stools
  • High blood pressure (measured at home)
  • Dizziness, poor coordination, difficulty with speech, double vision
  • Quarantine related issues, either psychological (we have psychologists on duty, assisting you by video consultations)
  • When in doubt or worried, don't hesitate to call or email

Please see below details for the temporary changes in each department:

PHARMACY: The pharmacy is open to process prescriptions as well as to dispense necessary medication. If you requested a repeat prescription via our website you can pick this up.  Please note that the pharmacy now closes at 17:00pm.

GP: The GP center is open for emergencies and critical appointments. Routine appointments  may be done via  phone or video conference call (where possible) and face-to-face- appointments are offered where necessaary. Should you have questions regarding your medical concerns, please contact the GP center to speak with an assistant on (070) 306 5111.

POLICLINIC: Routine or non-urgent appointments in the Policlinic may be done via  phone or video conference call (where possible). Face-to-face consultations are offered after a phone assessment, and with increased hygiene measures . 

DENTISTRY: The dentistry department is open for dental appointments. Please contact our dentistry department directly should you have queries or concerns on (070) 306 5180.

ADMINISTRATION: Our administration team will not be taking calls. They are reachable via e-mail Monday - Friday from 8am – 5pm on

We trust you understand these temporary measures that are in place in order to ensure we protect our patients and staff and do our part to slow down the outbreak of corona virus COVID-19. A nurse and/or assistant will be available at all times by phone during our opening hours to answer any concerns or queries regarding appointments or non-corona virus related questions. Please call the designated numbers depending on which department you wish to speak to. Should you have specific corona virus questions and you would like to speak to a doctor, please fill out our COVID-19 call back form.


Testing for SARS-Cov-2 (Corona virus)

At this moment PCR tests (to test for a current infection) are not available on request, but will be offered by the specialised COVID-19 centres in case you are referred there. IgM and IgG tests (to prove an overcome infection in the recent past) are under development but no reliable test is on the market yet.


For further information about the corona virus/COVID-19 outbreak please visit the following websites:

General information:

Dutch Government Health Authorities advice and current prevention measures:

European Centre for Disease Prevention and Control COVID-19 latest data:  

For travel advice:

If you want to talk to a doctor, please fill out our COVID-19 call back form. Due to very high demand we will do our utmost to call you back within 2-3 hours.

(we noticed that in some cases a " page not found" or our influenza form pops up, this can be fixed by refreshing the page or clearing your browser cache, or navigate directly to


Do you or anyone you know have FFP1, FFP2 or medical face masks? Hospitals and GP centres are running low and are in urgent need of these masks. You can donate these to the IHCH and we will distribute these to the hospitals and GP centres that need them most. Your help is much appreciated.