FAQ

All GP and pharmaceutical services are covered with Dutch insurance, although not always for 100%.  Insurance companies may apply deductions from your own risk.  For other services, such as physiotherapy, coverage is dependant on your personal policy.  We recommend you check your individual insurance policy or ask your employer about their collective insurance policies for all details.

If you have international or foreign insurance we refer you to our billing and insurance information for:

GP consultations

Polikliniek Prins Willem

IHCH Dental Clinic

IHCH Pharmacy

 

Registering with one of our services, does not automatically register you with our other services. Please refer to our online registration form or speak with one of our assistants from the Patient Relations Department for further information.

Our Polikliniek Prins Willem (PPW) services are open to persons registered with a General Practitioner outside of IHCH.  In that case, please register as a Polyclinic patient only.

In order to have access to regular health care services in The Netherlands you must register with a GP.   You should do this before you fall ill.  Your GP is your first stop for all health-related matters and they will refer you to a specialist, if needed.

You can register with our GP practice online.   You can also select a family doctor or GP from our website or once you have visited our Centre.  You can choose by gender - male or female or language preference - all of our doctors speak English.

If you register with one of our GPs and you are already registered with a GP in The Netherlands, you need to officially deregister with your current GP practice beforehand.   If not, fees may apply.

If you have any questions, we are happy to assist.

If you are registered with a General Practitioner in The Hague area and have Dutch insurance, we  bill you personally for the consultation, since Dutch insurance companies only reimburse consultations with the GP that you are registered with.

All other services (specialist care, psychology, physiotherapy, etc.) offered by IHCH are available by appointment only and you generally require a referral letter. If you plan to visit us on a regular basis, we recommend you deregister with your current GP and register with the IHCH GP practice.

Rates for specialist services are regulated by the Ministry of Health and may be very different from what you are used to in your home country.

For every diagnosis there is a different DBC code, to which a package price is attached. This price is based on the cost of an average treatment plan for the diagnosis that the specialist has made. Certain diagnoses may require more visits to the specialist, others perhaps only one follow up visit.  All of these visits are included in the price.

Approximately four months after your initial visit, the DBC is closed (once your treatment has been completed) and we generate an invoice. If we have a directly billing agreement with your insurance, we send it to them, otherwise we email the invoice directly to you via our secure KPN Zorg Messenger. 

Please be aware, that depending on your personal circumstances, you may also be asked to pay us at the time of the consultation. 

You can make an appointment by calling one of our Doctor's Assistants on (070) 306 5111.  Your medical condition will be medically assessed.  We will try to offer you an appointment with your family doctor / GP; however, we ask for your understanding if we cannot accommodate your request.

Our medically trained Doctor's Assistants, abide by a strict code of confidentiality.  They will ask you a few questions to assess the urgency of your situation and to help you to the best of their ability.  Should you not wish to communicate your condition with the assistant, let them know that you will discuss it directly with the doctor.

Yes, you can.  After your consultation with one of our GP's he or she can prescribe the same medication you started taking abroad.  If your medication is not available in The Netherlands we will almost always be able to supply you with the equivalent medication. In all other instances, we will make an effort to import your original medication, while obeying possible legal restrictions and regulations.

For prescriptions for controlled substance (opiates, sleeping pills, tranquillizers etc) you will always be invited for a consultation with one of our GP's first .

Yes, even if you are not registered with a GP at the IHCH!   Our registered patients do receive priority though.  Please register 'To see policlinic specialists only' on our online registration form

If you do not have a GP at all in The Netherlands, we will ask you to register with a GP at the IHCH to streamline your medical care.

If you are registered with a GP at our Centre, it is preferable to consult your GP first for medical advise and to reduce your waiting time.  In the case of patients with Dutch insurance and some international insurances, it is a must to obtain a referral letter from your GP first.  If not, it is quite likely that your insurance company will not reimburse your medical costs.

In the Netherlands, the wages of GP's consists of a subscription fee (inschrijftarief) that covers the fixed costs of the GP practice (building costs, doctor's assistants, administration, etc.). These costs are ongoing, which is why you pay the subscription fee once a year -even if you have visited a GP or not. In addition to the subscription fee, there is a consultation fee that is charged only when you have an appointment with the GP. The consultation fee is low and is applied directly to the salary of the GP.

There is an exception to this rule for transient (passant) patients who require medical attention, but are not residents of the Netherlands or live in another town. These patients pay only a consultation fee, but at approximately three times the standard fee.

Not a problem. Simply fill in and submit our official online deregistration form  prior to your move, so that we may settle your account and update our records.

Please be advised if you are leaving the country and would like copies of any/all medical records, due to strict confidentiality protocol, we are only in a position to turnover physical copies onto a USB stick. These must be picked up from our office before your departure.   An administrative fee applies.

We ask that you contact us at least 14 days beforehand in order for us to complete the entire deregistration process and prepare any medical records, should they be required.

As a Medical Doctor, Pharmacist and some other professions, you will not be allowed to conduct practice without a so-called BIG registration.

Please visit the governments' website here

The BIG register recognizes the qualifications of foreign healthcare professionals who would like to work in the Dutch healthcare sector.  While some can enroll directly, others must obtain official recognition of their professional qualifications or a certificate of competence.

Being listed in the BIG register entitles you to:

  • Use the legally protected title(s) belonging to your profession

  • Conduct practice in your profession independently

  • Doctors, dentists and midwives may carry out certain reserved procedures independently.

  • You are subject to the disciplinary rules of the relevant professional association.

  • To begin specialist training in your professional field.

The BIG register secures which professions are practiced by its registrants. BIG registration means a healthcare professional may conduct practice (for which he or she is registered) independently. 

IHCH now offers inhouse Dentistry services

 

Yes, IHCH pharmacy accepts prescriptions from non-Dutch prescribing doctors.

We will check if the prescribing doctor is licensed, and fill the prescription with a Dutch available equivalent. If the prescribed medication is not available in The Netherlands, we will try and import it for you. Be aware of the fact that this can take up to a week. If you are planning to come to the Netherlands it is advised to bring along a supply of at least 2 weeks of your prescribed medication.

We can not accept foreign prescriptions for controlled substances like opiates, benzodiazepines etc. If you need this kind of medication re-filled we will ask you to book an appointment with one of our GP's first.

 

At present we offer:

  • Cardiology
  • Dentistry (from February 2017)
  • Dermatology
  • ENT specialist
  • Gynaecology
  • Internal medicine
  • Neurology
  • Ophthalmology
  • Paediatrics
  • Urology
  • Surgery

It is now possible to book for all PoliClinic appointments directly

Your medical records are handled with the strictest confidentiality within the practice. All our staff are bound to medical privacy legislation. Each practitioner keeps their separate records concerning your treatment. Within the GP practice, your records can be consulted by all GPs and their medical assistants.

Your GP may need to share information in order to coordinate with other colleagues or hospital specialists to make a treatment plan for you. Sharing medical information about you with an outside third party requires your explicit consent.

We adhere to a strict 24-hour no-show / cancellation policy.  Therefore, please email us at least 24 hours prior to your appointment in order to avoid being charged a no-show / cancellation fee of 45 euros

This fee is usually not reimbursed by your insurance provider and is payable directly to us.

Yes, you can. Provided you can give us the vaccination history, we will do our best to continue your national immunization and vaccination scheme. You can also use our immunisation service if you are registered with a GP elsewhere. Please note that most Dutch insurance companies will not reimburse the cost of these vaccinations.

Blood glucose levels in the Netherlands are expressed in mmol/l (millimole per litre) in stead of mg/dl (milligrams per decilitre) as in many other countries.

The conversion is: Dutch value * 18= mg/dl value, for example: Dutch measurement= 7.0 mmol/l equals 7.0 * 18 = 126 mg/dl

You can also download a table here

The IHCH runs a travel clinic. Please make an appointment, and we'll be happy to advise you on all the precautions and provide you with the vaccinations you need before heading off.

The Meningitis ACWY vaccine costs € 70,76

You will be charged a consultation fee depending on your insurance plan and time needed. We charge a 20 minute/long consultation (including administration of the vaccine). 

Reimbursement idepends on your individual insurance plan, please enquire with your insurance company.

- children below age 5

- teenagers and young adults

- age > 55

- travelers to countries with a high prevalence of Meningitis

- people without spleen (due to operation/accident)

- people who have been in contact with a proven infected patient

- Hadj-pilgrims

 

The amount of infections with type W in the Netherlands has sharply risen to 90 cases per year since 2015. The disease has a high mortality rate and can develop very quickly.

Infections with meningitis type C have almost completely disappeared due to a high vaccination rate in the Dutch population, with the new recommendations we aim for the same result with Meningitis W.

The other most common cause  of meningococcal infections in the Netherlands is Meningitis B.  This vaccine is not offered by Dutch government , but IHCH can provide this.

The other most common types are A and Y, not prevalent in the Netherlands.

Yes, it is possible add immunity against Meningitis type W.  Since there is no separate Meningitis W vaccine, your child can get the ACWY vaccine.

Though your child will then receive  Meningitis C vaccine again, which is medically seen not necessary, this is no health risk.

You can book an appointment with our vaccination specialist. He/she will assess if vaccinations are needed, if yes, they can be immediately arranged after the consultation. This service is also open to non-registered patients.

In the Netherlands, all children born after March 2017 are now vaccinated against Meningitis types  A,C,W and Y.  Older children are vaccinated against type C only. 

The age groups most at risk are babies and adolescents of age 14-18, though anyone can get Meningitis. 

By vaccinating babies and adolescents we hope to eradicate the most important infectious sources, so less bacteria can spread in society. Thus, by vaccinating these age groups, other children and adults will be protected from catching the disease.

If your child is not invited by the consultatiebureau, he/she does not meet the age criteria. You or your child can get the vaccine, but you will have to arrange this privately.

IHCH has sent out an invitation e-mail to all 14-18 year old registered patients, but does not have all e-mail addresses, if you have not received this message you can read it here 

 

Yes, you can. The IHCH is a fully licensed vaccination clinic, open to all patients. You will have to fill out our registration form first and choose "for travel/vaccinations only" when registering, if you want to stay registered with your own GP/family doctor.

Patients who are already registered with the Primary care/Gp department can just call the clinic and have priority, demand for the vaccine is very high at the moment.

  • Meningitis is the swelling of the meninges, which is the lining around the brain and spinal cord, caused mainly by germs (bacteria or viruses) entering the body
  • Septicaemia is blood poisoning caused by the same germs that can cause meningitis
  • Meningitis and septicaemia are illnesses that can kill in hours
  • Anyone, anywhere of any age can get meningitis and septicaemia, although some people are at higher risk than others

The current concern is about bacterial Meningitis type W, caused by the Neisseria meningitidis type W (meningococcus) 

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