Polikliniek Prins Willem Fact Sheet

The Polikliniek Prins Willem (PPW) offers policlinical (specialist) care in cooperation with The International Health Centre The Hague (IHCH).

Professional fees

The professional fees charged by specialist services in The Netherlands are regulated by the Ministry of Health and negotiated with health insurance companies.  Therefore,  they may be very different from what you are used to in your home country.

Prices are determined by a set of codes called a DBC (diagnosis treatment combination). For every diagnosis there is a different DBC to which a package price is attached. This includes all the respective visits and treatments related to the diagnosis. Therefore, costs will vary depending on the actual situation (the length of the treatment and diagnostic tests). Only at the completion of the consultation(s) is a bill sent for payment.

Please note that it is not possible to give price quotes beforehand, as the eventual DBC code is only determined at the end of the treatment. However, for an indication, prices often start at 200 euros.  In certain cases (follow-up treatment) it may take up to one year before we can issue the bill and send it to either you or your insurance depending on your provider.

Insurance

We have contracts and direct billing agreements with the following insurance companies:  most organisations associated with Cigna (former) vanBreda International, E111/European Health Insurance Card,  selected Allianz policy holders, JSIS, MSH, ONVZ,  AON and SOS Tricare. We will send invoices directly to these insurance companies for reimbursement to us.

If your insurance company is not listed above (other foreign health insurances or non-contracted Dutch insurances) we will process the bill at the end of your last consultation for direct settlement with us or send the bill to your home address. If you do not settle the invoice directly at the Centre, you will have 30 days to make payment.  This should allow enough time to forward the invoice to your insurance company for reimbursement.

It is important to note that, depending on your policy, your Dutch insurance company might not reimburse you in full. There are two types of policies in The Netherlands: the "Restitutie" policy, meaning that you are free to choose your own doctor, and the (slightly cheaper) "Natura" policy, meaning that the insurance company can direct you towards doctors they have selected.

  • For Natura policies, the insurance companies still have to reimburse you for your medical expenses generated from non-contracted doctors, but they have the right to impose severe discounts -which can account for up to 70% of your invoice not being reimbursed. In 2016, legislation could be changed so that the insurance providers are not obliged to provide any reimbursement for non-contracted claims; so, for your own interest, you might want to reconsider this type of policy. If you are not sure which kind of policy you have, we advise you to contact your insurance company. Please be aware that you can only change your insurance provider/policy at the end of the year.
  • With Restitutie policies the insurance company will usually reimburse you in full; however, they will most likely make use of an internal list of maximum prices they are willing to reimburse, and there is no regulation of the validity of those prices. To access this list of prices determined by your insurance provider, you can go to their website where you should be able to find the list of maximum prices for the various DBCs.

Referrals

If you have a referral letter, please hand it to the specialist or nurse when you arrive for your appointment. Please note that Dutch health insurance companies and some international insurance companies will not reimburse you  you, if you do not have a referral from your GP (huisarts) or Occupational health doctor. If you are not registered with a GP, please contact our Administration Department on (070) 306 5146.

Cancelling Appointments

Please be aware that for same day cancellations,or no-shows, we charge 80 euros to cover the costs associated with the specialist's time.

We adhere to a strict 24-hour No-show / cancellation policy.  Therefore, please be aware that unless we receive at least 24 hours notice by emailing us, prior to the cancellation of an appointment with one of our medical professionals, you will receive an invoice and be charged a No-show / cancellation fee. 

 

Should you have any questions, please contact our Administration Department on (070) 306 5146.

 

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