Polikliniek Prins Willem billing procedure - foreign or international insurance

All patients insured by an international insurance are kindly requested to either email ihchinfo@ezorg.nl or present a valid insurance card or certificate to us before their first appointment.


Direct billing agreements

To help simplify the billing process for you, we have negotiated direct billing agreements with Cigna Benelux (formerly Vanbreda), Cigna Global (Shell employees only), MSH (International Criminal Court employees only), Allianz (NATO and Iran Tribunal employees only), European Health Insurance Card (EHIC) holders and AON student insurance ("Complete Policy" only).

Your insurance company should provide you with an overview of any bills they have paid to us on your behalf. Please settle any co-payments with us as soon as possible if you are not reimbursed in full by your insurance company.


Guarantee of Payment (GOP)

We currently accept a Guarantee of Payment (GOP) from the following insurance providers:

  • SOS International
  • SOS Tricare
  • Healix
  • Tourist Support Holland (TSH)
  • AP Companies
  • Aetna
  • United Healthcare Insurance
  • Bupa International 

It is important that we receive the GOP with all relevant details via email before an appointment is booked.

Please also contact us via email at ihchinfo@ezorg.nl if you have a GOP from a company not listed above.


Other international insurances

If your insurance company is not listed above, we will send the bill directly to you once your treatment has been completed.  Please settle your invoice directly with us upon receipt.  Once you have paid us, you can submit the invoice to your insurance for reimbursement.


Patients residing outside of The Netherlands

Please be aware that if you are living outside of The Netherlands, you will be required to pay for your specialist consultation on the day of your appointment.


No-show / Cancellation fees 

We adhere to a strict 24-hour no-show / cancellation policy.  Therefore, please be aware that unless we receive at least 24 hours notice by emailing us, prior to  an appointment with one of our specialists, you will receive an invoice and be charged a no-show / cancellation fee of 45 euros.  The fee is not usually reimbursed by your insurance company and is payable directly to us.